Kate, thank you for all your hard work and professionalism in managing my properties. As you know, I owned the property for 20 years. During that time both the property and the market changed a great deal. As a landlord, it has become ever more important to have the right tenants, the right pricing of rents and the right people to manage it all. You have been exceptional both in your skill set and your continued determination to obtain the best outcome possible: not always easy when you're dealing with 8 flats. Plus, you're a great communicator. I knew I could rely on you to keep me informed. It has been a pleasure working with you.
I have had two properties managed by Kate over the last 4 years and have been thankful to have Kate on my side. The first property she ‘adopted’ when I changed property management agencies, and her enthusiasm and attention to detail were immediately evident. From that first takeover inspection, Kate not only advised on good maintenance requiring done by myself which I know saved larger costlier problems arising, but she also instructed and monitored the tenants on their responsibilities where they had been getting ‘overly casual’. The second property was acquired more recently, and Kate kindly assisted me prepare the property after the initial exchange of contracts, to ensure the property was then immediately rentable on settlement, and a good tenant was quickly found. Kate took a good detailed inventory and advised on the most cost-effective maintenance issues to attend to for a more trouble-free tenancy. Kate went those extra yards, even fitting curtains to save costs. Kate is highly professional in her standards and expectations, and conduct, and very thorough with inspections and any required follow through activities. Yet she remains very user friendly and generous with her time. If she ever calls with a problem, she normally has suggestions ready, or the optimal solution ready to go. She always knows exactly how the property and the tenant are doing whenever I call to ask. Kate has dealt promptly with maintenance works, and assisted with property improvement works, where she has organised and managed the necessary tradespersons activities and even costs. I have no hesitation whatsoever in recommending Kate as a first-rate property manager.
Frank & Kris
We were not happy with the agent we had our property listed for rent with. Kate had our unit rented within a week of getting the keys and for $20 per week more than we expected. Professional and effective. Highly recommended.
Director/ Property Manager